| Device TypeModel | Problem | Solution | Reference |
|---|---|---|---|
| All | Device is locked up/unresponsive. | Force a shutdown and restart. | https://support.microsoft.com/en-us/surface/force-a-shutdown-and-restart-your-surface-cf13996e-fef0-dbb0-1e94-cdd7ff88b840 |
| Surface Pro 4 | Won't power on or wake from sleep. Surface Dock cable LED is flashing. | Charge for 5 minutes using the ORIGINAL power supply. | https://support.microsoft.com/en-us/surface/surface-won-t-turn-on-or-wake-from-sleep-1e181652-3db8-5ca1-9649-7390fafb102a |
...