...
| Model | Problem | Solution | Reference |
|---|---|---|---|
| All | Device is locked up/unresponsive. | Force a shutdown and restart. | https://support.microsoft.com/en-us/surface/force-a-shutdown-and-restart-your-surface-cf13996e-fef0-dbb0-1e94-cdd7ff88b840 |
| Surface Pro 4 | Won't power on or wake from sleep |
| . Surface Dock cable LED is flashing. | Charge for 5 minutes |
| using the ORIGINAL power supply. | https://support.microsoft.com/en-us/surface/surface |
| -won-t-turn- |
| on-or- |
| wake- |
| from- |
| sleep- |
| 1e181652- |
| 3db8- |
| 5ca1- |
| 9649-7390fafb102a | |||