...
| Model | Problem | Solution | Reference |
|---|---|---|---|
| All | Device is locked up/unresponsive. | Force a shutdown and restart. | https://support.microsoft.com/en-us/surface/force-a-shutdown-and-restart-your-surface-cf13996e-fef0-dbb0-1e94-cdd7ff88b840 |
| Surface Pro 4 | Won't power on or wake from sleep. Surface Dock cable LED is flashing. | Connect to original power supply Charge for 5 minutes before powering onusing the ORIGINAL power supply. | https://support.microsoft.com/en-us/surface/surface-battery-won-t-turn-chargeon-or-surfacewake-wonfrom-tsleep-run1e181652-on3db8-battery5ca1-1886ca81-2516-2a44-4dfe-a879102a22789649-7390fafb102a |