Once a new employee has been hired, FASSHR will create a ticket to track onboarding. The following steps are for FASSHR and the Service Desk to assign the ticket, include the appropriate stakeholders, and create USS desktop support and LIL tickets if applicable.

FASS Agent Step-by-step guide

FASSHR will create the New Employee ticket with the title: New Employee: Department/Unit - Employee First and Last Name
1. Include the following information in the description of the ticket:
  ticket description
  Hello all:
  We have a new employee joining the University of Oregon FASS. Please work with their supervisor if you have any IT or Telecom questions:
  - Employee Name:
  - Start Date:
  - Classification/Title:
  - Department/Unit:
  - Current Employee Info:
  - HR Representative:
  *INSERT BLUE BOX FROM MYTRACK w/ EMPLOYEE INFORMATION
  Please let us know if you have any questions!
2. Attach the New Employee Checklist and the filled-out Onboarding IT Checklist
3. Add stakeholders as ticket participants (see Onboarding Ticket Stakeholders below)
The Service Center Program Representative will move the new ticket to the appropriate Service Desk
1. Onboarding tickets from the following departments will go to the FASS HR Service Desk - Assign to Karina Lake
  Click here to see departments
  Campus Planning and Facilities Management (CPFM)
  - Facilities Services (FS)
  - Design and Construction (D&C)
  - Utilities & Energy (U&E)
  - Office of Sustainability
  - Campus Planning
  Safety and Risk Services (SRS)
  - SRS
  - Environment Health and Safety (EH&S)
  - Institution for Resilient Organizations Communities and Environments (IROCE)
  - UO Police Department (UOPD)
  FASS
  Campus Services
  - Transportation Services
    Duck Rides
  - Print Services
  Information Services (IS)
  Vivian Olum Child Development Center (VOCDC)
  University HR (UHR)
  President's Portfolio
  - Admin and Tribal Relations
  - Board Secretary Office
  - Investigations and Civil Rights Compliance (OICRC)
  - Many Nations Longhouse
  - Office of Internal Audit
  - Ombuds Program
  - UO Senate
  Office of the General Counsel
  - PCS
  - Vice President and General Counsel
  - Public Records
  - Records Management
  Office of the VPFA
The Program Rep will dispatch the ticket
1. Assign onboarding tickets in the FASS HR Service Desk to Karina Lake
2. VOCDC does not have technology requirements- assign directly to Karina Lake
3. Ensure the HR representative who created the ticket is the Reporter
4. Assign onboarding tickets in the FASS HR Service Desk to the HR rep who created the ticket
  1. Make the new employee's supervisor the ticket Reporter (aka the requester)
5. Set the ticket due date to the employee's start date
6. Ensure all necessary stakeholders are added to the ticket as participants (see Onboarding Ticket Stakeholders below)
Onboarding stakeholders/participants will complete their onboarding tasks (listed in the New Employee Checklist) and update the ticket when their tasks are complete
The ticket Assignee is the ticket owner and is responsible for following up with all ticket stakeholders to ensure all onboarding tasks are complete

Onboarding Ticket Stakeholders

Onboarding Tasks/Focus Areas

Stakeholder (Ticket Participant) for Each Department

Supervisor

*Supervisor of the position (make sure they are a participant if they are not the ticket requester)

FASS HR

Add all FASS HR members to all onboarding tickets (except for Mercedes)

Recruiters:

Daisy Wu
Katie Murray

Directors:

Melissa Koval

FASS Payroll

Add all FASS Payroll members to all onboarding tickets

Elizabeth Seider
Tina Bentley

FASS Financial Manager

See Business Operations Support for the department's Financial Manager

FASS AP

FASS Accounts Payable Invoice Processing email (fsacctspayable@uoregon.edu)

FASS Service Center

Amy Squires

Megan DeLaney

Cameron Goertzen

Telecom/Teams Calling

Each Department has a designated phone coordinator. If there is no coordinator listed, supervisors may request Teams Calling for their employee using the Telecom form: The supervisor may also put in a Teams Calling request via the Telecom request form: https://service.uoregon.edu/TDClient/2030/Portal/Requests/ServiceDet?ID=19857

Click here to expand...

Department	Phone Coordinator
CPFM	Sandi Henley
SRS	Zoey Johnson
UOPD	Rachel Dale
FASS	Karina Lake, Megan DeLaney, Sara Yilmaz
Transportation Services
Duck Rides	Adrian Sampedro Cruz
Print Services	April Nero
Vivian Olum Child Development Center	Kristy Larson
Office of the VPFA
Information Services (IS)
University HR (UHR)	Michelle Cottrell
President's Portfolio: Admin and Tribal Relations Board Secretary Office Investigations and Civil Rights Compliance (OICRC) Many Nations Longhouse Office of Internal Audit Ombuds Program UO Senate
Office of the General Counsel: PCS Vice President and General Counsel Public Records Records Management

Organizational Chart

Debbie Sharp

Travel (Concur)

Candy C. Erspamer

Department Coordinators/Executive Assistants

Click here to expand...

Department
Campus Planning and Facilities Management (CPFM)	Natalie Davis
Facilities Services (FS)	Debbi Davis Work Control Center (workcontrolcenter@uoregon.edu) Judy Peters Sandi Henley
Design and Construction (D&C)	Becca Puleo
Utilities & Energy (U&E)	Desiree Higgins
Office of Sustainability
Campus Planning	Cassie Taylor
Safety and Risk Services (SRS)/Environment Health and Safety (EH&S)	Lindsey Salfran Molly Kennedy Zoey Johnson
Institution for Resilient Organizations Communities and Environments (IROCE)
UO Police Department (UOPD)	Rachel Dale
FASS	Amy Vestal, Megan DeLaney, Sara Yilmaz
Transportation Services
Duck Rides	Adrian Sampedro Cruz
Print Services	April Nero
Vivian Olum Child Development Center (VOCDC)	Kristy Larson
Information Services (IS)
University HR (UHR)
President's Portfolio
Admin and Tribal Relations
Board Secretary Office
Investigations and Civil Rights Compliance (OICRC)
Many Nations Longhouse
Office of Internal Audit
Ombuds Program
UO Senate
Office of the General Counsel
PCS
Vice President and General Counsel
Public Records
Records Management
Office of the VPFA	Jove Rousseau

Keys

Supervisor requests keys through the Key Access Form

Facilities Services Only

If the New Employee is joining Facilities Services, add the appropriate Associate Director

Jim Cody - Associate Director of Building Systems
Kevin Farthing - Associate Director of Environmental Services
LeAnna Pitts - Assistant Director Work Management

Forms

On-Boarding Checklist: HR is available in Jira ticket.

Page:

New Employee: Onboarding Ticket
Page:

New Employee: Onboarding & Orientation

FASS Agent Step-by-step guide

Onboarding Ticket Stakeholders

Forms

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