The Administrative Coordinator is responsible for FASS staff and department directory updates. This involves adding or removing FASS employees, office/building moves, title changes, and name changes.

FASS Agent Guide

Staff and Department Directory updates may require coordination between FASS-HR, FASS-Payroll, Telecom, or USS depending on the request:

Telecom requests	What to do
New FASS employee. You will be included as a participant on the ticket or a subtask ticket will be assigned to you.	Once the employee has been entered into Banner via Payroll PRF, check their Find People profile for accuracy. Find People does not need to contain the FASS employee's phone number. If there are inaccuracies, see instructions below to make corrections.
Existing employee moving offices/buildings. The employee or supervisor will contact you.	This request needs to be made through the Telecom request form. The only changes that Telecom can make to "Staff Directory" is phone numbers and addresses.
Existing employee name change	This is a HR function and needs to be requested through FASS-HR.
Existing employee title change	This is a HR function and needs to be requested through FASS-HR.
Employee separating from FASS and/or the university	The employee will not be removed from the FASS department directory until their FASS position has been terminated in Banner.

Important notes:

"Department Directory" is hand-adjusted by Telecom and Microsoft Teams profiles draw phone numbers from it.

"Staff Directory" is pulled from Banner. If an employee is not Activated or Terminated correctly in Banner, that will determine whether or not they show up on this list. This must be coordinated with Payroll to make sure the PRFs are correctly filled out. The only changes that Telecom can make to "Staff Directory" is phone numbers and addresses.

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