Usually, this is due to multiple users being logged in to Windows at the same time (using the Switch User feature). TickeTrak does not like multiple users logged in to Windows and only the first person to login will be able to print. All other logged in users will experience an error. In this case, the user will need to restart the users to force the other logged in users out of Windows. Once restarted, the user can log back in and the printer should now be available. Please make sure each user logs out of the workstation when finished using it.

If multiple users is not the problem, then something has happened to the printer in Windows. Occasionally, Windows will decide the receipt printer is a new printer and create a new copy of the printer. It will show up as Star SP500 TearBar (SP512) - Copy. Note the Printer Name may be different for other receipt printers. If this occurs, FASS IT will need to login to the computer and remove the copy. This can be done from Print Management (RunAs Administrator). Find the copy of the printer and delete it.

Once deleted, the user will need to go back in to TickeTrak and confirm it is using the correct printer. If it is not, the user will need to tell it which printer to use. This has to be done under each user's profile.

Once logged in with the user's DuckID, open TickeTrak and do the following:

Click File>Defaults>System Defaults.
Click on the tab that says 3 POS Hardware.
In the Select Printer section, click the Printer button.
In the Printer Selection window, under the Available Printers section, choose the receipt printer and click the Select button.
The receipt printer should now be set as TickeTrak's default printer.

If you have any further issues, please contact FASS IT at fassit@uoregon.edu, x6-2455.

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