OVERVIEW

Purpose: Displays trending for IT tickets completed by Due Date for each team member (as a % of total tickets assigned).

Link: https://fs-tableau.uoregon.edu/#/views/JIRA_analytics/DueDateMet

End User: Kevin McGlinchey

CONTACT US

• FASS@uoregon.edu

• 541-346-2455

• FASS SERVICE PORTAL

• Finance and Administration Shared Services website

DETAILS

Date Created: 4/6/2020

Created By: Alex Koleber

Approved By: Justin Porter

Notes / Assumptions:

• Date range is 180 days prior to relative date (today).
• Overdue criteria allows for 2 extra days to compensate for weekend days.
• Currently filtered to IT team specifically but can be used for all FASS employees with JIRA ticket records.
• Date displayed for ticket is Created Date, not date of ticket resolved.

TECHNICAL NOTES

Platform: Tableau

Data Source: JIRA

CHANGE LOG