OVERVIEW

Purpose: Displays trending for IT tickets completed by Due Date for each team member (as a % of total tickets assigned).

End User: Kevin McGlinchey

CONTACT US

Date Created: 4/6/2020

Created By: Alex Koleber

Approved By: Justin Porter

Notes / Assumptions:

Date range is 180 days prior to relative date (today).
Overdue criteria allows for 2 extra days to compensate for weekend days.
Currently filtered to IT team specifically but can be used for all FASS employees with JIRA ticket records.
Date displayed for ticket is Created Date, not date of ticket resolved.

Platform: Tableau

Data Source: JIRA

Edit Date	Edits Made