What is Barracuda Quarantine?

When messages are received by the Barracuda Email Security Gateway it checks them for anything malicious.

In some cases the message itself is OK and an attachment falls under the quarantine rules that are in place or the Barracuda Email Security Gateway isn't 100% sure that the email coming through is safe OR malicious so it "holds" the email.

How does Barracuda inform me of quarantined messages?

If any messages sent to you are quarantined you will receive an automated message at 08:00, 12:00, and 16:00 with a list of anything pending in quarantine. There will be links in the quarantine message with options to release or delete them. Example email is pictured below.

Note: The quaratine email will include the External Sender Warning because it's coming from Barracuda.

How do I release my messages from quarantine?

You can click the "Deliver" link in the email message or if you are already logged into https://auth.barracudanetworks.com/login/email you can click the "Deliver" link on that screen.

After you click deliver you will see a message at the top letting you know the message has been released.

What if I need to release a message in a shared mailbox or distribution list?

If a message in a shared mailbox or distribution list is quarantined and needs to be release you can request a temporary passcode to log in to Barracuda.

Click on the Deliver link in the quarantine message and enter the shared mailbox or distribution list email address when prompted.

On the next screen you should see a link to "Email a temporary passcode", click that and a code will be sent to the shared mailbox or distribution list you need to log in to.

Copy the code and go back to the log in page for Barracuda and paste it in. Your message should be released and delivered immediately.

What if I'm not sure the message is safe to release?

If you aren't 100% sure the message is safe to deliver you can contact FASS IT at fassit@uoregon.edu or call 6-2455 for assistance.

How long do messages stay in quarantine?

Messages will stay in quarantine for 30 days before they are deleted. If you release a message and allow it to be delivered it will be removed from quarantine as well.

When your quarantine list is empty it will appear like this:

Can I check quarantine more often?

Yes! Log in with your full UOPD email address at https://auth.barracudanetworks.com/login/email. Your Barracuda password is the same as your UOPD login.

How do I prevent messages from being quarantined?

If you want to prevent messages from a specific sender from being quarantined you can click the "Allow list" button next to the message. Any future messages will be allowed and bypass quarantine as long as they don't meet other rules that would outright block the message (blocked attachment types for example).

Note: You can only Allow list a sender after a message from them has been quarantined, you cannot do it ahead of time.

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