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Put Account on Test
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1.
Click Operations -> On Test
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2.
Click the search button (magnifying glass) to locate the account you want to put on test.
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3.
Select Customer Name and type part of the name in the Value field. You can also select Customer ID if you have the account number.
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4.
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5.
Select the account you want to put on test (you may see more than one after searching). Click on the “Load” button.
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6.
Click on the “OK” button on the Verify prompt.
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7.
Click Add to add the account to On Test.
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8.
Give a reason for putting the account on test.
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9.
Select how long you want the account to be on test before it automatically goes back into normal monitoring status.
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10.
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11.
When finished you should see the account appear with a start and stop time along with details.