IT Service Request (Ticket)
Break/Fix or minor changes to applications
Request for information, advice, standard change or access to an IT service.
Unplanned interruption or reduction to the quality of an IT service.
Effort considered routine maintenance or minor alteration to a system.
Efforts that have a single activity, or a series of documented steps for a repeatable process.
Examples: Password reset request, minor data field change/update, request for computer peripherals.
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