IT Service Request (Ticket)
Request for information, advice, standard change or access to an IT service.
Unplanned interruption or reduction to the quality of an IT service.
Effort considered routine maintenance or minor alteration to a system.
Efforts that have a single activity, or a series of documented steps for a repeatable process.
Examples: Password reset request, minor data field change/update, request for computer peripherals.
Project Request
Endeavor undertaken to create a unique product, service, or result.
Defined timeframes with unique outputs delivered at the end of the timeframe.
Activity involves planning, execution, testing, and transition to readiness.
Efforts that have multiple phases.
Examples: New software implementation, new Tableau report buildout, data integrations between multiple systems, technology install for new conference room.