Contact Information 

• Name
• Phone Number
• Email (note: recommend asking for an alternate staff member’s contact information if the original requester is difficult to reach)
• What building and specific room number(s) are affected? (It isn't helpful for the work order to say the entire building.  At least provide the callers location)
• What date(s) and time(s) was/were the condition(s) first noted or reported? (i.e., July 1, at 6:30 p.m.; or classroom XXX on Tuesday from 7-9 p.m.)

WCC will create a call log entry, for the work order, with some unique handling, based on appropriate problem code.

• In Faculty/Staff Offices Reported as “Can’t Work” or “Sweating”
• In Classrooms or Work Areas Reported as “So Hot That People Can’t Occupy the Space,” “Sweating,” or "Shutting Down Class"
• Temperature, humidity control, or pressurization issues in a critical research lab, suite, or archival space
  • Several Examples:
    • Jordan Schnitzer Museum of Art (JSMA)
    • Constant Temp (CT) Rooms
    • MRI
    • University Health
    • Lokey Labs
    • Zebrafish
    • C-MER

•  Unique work orders are created for all issues.  No generic or annual work orders are allowed for these types of issues.
•  Create a new WK only after verifying a pre-existing open/assigned WK is not in place for the issue. This will provide better tracking and documentation, per the ECST’s notes on each specific WK.  
•  The ECST will clearly document the as-found condition and proposed resolution/repair of the root cause on the WK.  
•  If parts are required, the ECST will make notes in the WK for status, and submit a purchase request (PREQ) to order the parts.
•  Once the parts arrive, the ECST will perform/coordinate the repair, update the notes on the WK, and change status to complete-pending review for the BAS Supervisor to review and complete work order.

Greetings, XXX,
The process for requesting an air conditioner has four steps:
    1) A work order created for BAS to perform an assessment of the space ensuring a more global fix won’t work (RXBLDS)
    2) If BAS approves, Work control will add a phase for Electrical to make sure the circuits can handle a new unit (billable to department)
    3) If Electrical approves, customers' orders a university approved unit through Electrical (billable to department)
    4) Maintenance Support or Carpentry can build the necessary part to attach the hose to the window, deliver and install (billable to department)

If you are still interested, please let us know the room number(s) involved and what index you would like to use once approved.

Thank you,

Greetings, XXX,
The process for requesting a portable heater has three steps:
    1) A work order created for BAS to perform an assessment of the space ensuring a more global fix won’t work (RXBLDS)
    2) If BAS approves, Work control will add a phase for Electrical to make sure the circuits can handle a new unit (billable to department)
    3) If Electrical approves, customers' orders a  university approved unit through Electrical (billable to department)

If you are still interested, please let us know the room number(s) involved and what index you would like to use once approved.

Thank you,