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1.
Click Operations ->
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2.
Click On Test
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23.
Click the search button Search (magnifying glass ) to locate the account you want to put on testicon) button.
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34.
Select Customer Name and type part of the name in the Value field. You can also select Customer ID if you have the or ID and search by the full or partial name or account number.
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45.
Click
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the
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‘Search’ button.
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56.
Select Click the account you want to put on test (you your search may see have returned more than one after searchingaccount).
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7.
Click on the “Load” ‘Load’ button.
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68.
Click on the “OK” ‘OK’ button on the Verify prompt.
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79.
Click Add to add the account to On Test.
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8
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10.
Give a reason for putting the account on test.
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911.
Select how long you want Change the length of time the account to will be on test before it automatically goes going back into to normal monitoring statusstate.
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12.
Make sure ‘Whole Customer’ is selected.
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1013.
Click
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the
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‘Save’ button.
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1114.
When finished you You should see the account appear with a start and stop time along with detailsin the same window above the Duration and Details area if successful.