You may find Teams, Outlook, or another Microsoft Office app presenting a blank sign in page similar to the screenshot below.
Solution
Teams
Close Teams. make sure it's not showing in the system tray. If it is, right click on it and click Quit.
Open the following folder, replacing <username> with your login name: C:\Users\<username>\AppData\Roaming\Microsoft\Teams
Find the file named "settings.json" or "settings" if file type extensions are hidden
Delete the settings file
Open Teams.
If you get the blank sign in window click the X in the upper right and you should be presented with a new sign in screen. Follow the prompts to sign in.
Outlook/Office
Editing the registry incorrectly can cause issues and render your computer unusable. If you are not comfortable doing the following steps on your own STOP and contact FASS IT at fassit@uoregon.edu or 6-2455.
Close Outlook completely.
Click Start and type "regedit". You should see a screen similar to this open:
Browse to Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity
Select Identity and then right click in the open space on the right side and select New → DWORD (32-bit) Value
Name the new value "EnableADAL" and leave the Data as 0 (zero)
Open Outlook and follow the sign in prompts. If you do not get a sign in prompt do the following:
Click Start → type "Control Panel" → open Control Panel
Open Mail (it may have 32-bit or Microsoft Outlook 2016 next to it)
Click Show Profiles...
Remove all existing profiles
Click OK and launch Outlook again. Follow the prompts to sign in.
OneDrive
Right click on the OneDrive icon and click Settings
Click the Account tab at the top and then click Unlink this PC. Follow the prompts, allowing it to unlink.
Close OneDrive by going to the system try and right clicking on the icon and click Close OneDrive
Click Start → Settings (gear icon)
Click Accounts
Click Email & accounts
If you don't have any accounts listed click Add an account
If your account is listed, click on it and then click Manage to remove it from your computer.
A web page will open and click Sign out everywhere (this will cause you to have to sign in again to all Microsoft apps and services the next time you open them)
After clicking Add an account, follow the prompts to sign in
After signing in launch OneDrive and enter your email address. OneDrive should complete signing in and present you with a welcome prompt.
What if these solutions don't work?
If you try these solutions and they don't work, or you aren't comfortable trying them without assistance please contact FASS IT at fassit@uoregon.edu or 6-2455.