AMAG - Change Server Name on Symmetry Client Workstation

Owned by
Bill Anderson
Last updated: Apr 01, 2022Version comment
2 min read

If the AMAG server name changes you will need to modify the server name on your client workstation so it points to the new name.

Step-by-step guide

NOTE: You may need local administrator permissions to perform these steps. If that is the case, please contact your IT support for assistance. FASS IT can only help modify these settings if you are one of our supported units (CPFM, FASS, Parking, SRS, UOPD) as we do not have admin rights on other units' workstations.

It may be a good idea to also check the hosts file on your workstation to make sure there is not a hard coded entry in there for AMAG. The hosts file is located here "C:\windows\system32\drivers\etc\" and can be edited with Notepad or a similar application.


  1. Stop SMS Client Services on your workstation
    1. Click Start and type "powershell"
    2. Right click on the top result (it should be "powershell.exe") and click Run as administrator


    3. Type the following

      Get-Service -Name "MultimaxClientService"

    4. You should see SMS Client Services with the status of Running.

    5. Type the following

      Stop-Service -Name "MultimaxClientService"
Get-Service -Name "MultimaxClientService"

    6. SMS Client Services should show the status of Stopped now.

  2. Click Start → Run


  3. Type "multimax.ini" and press Enter.


  4. Multimax.ini will open in Notepad. There are two (2) lines that the server name must be modified.
  5. The first line is "ServerName=" and the second line is "DatabaseInstance=".


  6. Change the server name after the "=" sign to the name that was provided by FASS IT. Currently it is "uopd-amagserv", but it will change to "uopd-amagserv2" after 9am on Monday, December 17th, 2018.
  7. Change the server name on both lines and save the file.

  8. Go back to your powershell window and type the following

    Start-Service -Name "MultimaxClientService"
Get-Service -Name "MultimaxClientService"


  9. You should show the status of the service as Running and you can begin using your client (if the server is available).