Symmetry (AMAG) Client Install

Owned by
Bill Anderson
Last updated: Aug 23, 2023 by
Nate Wallace
Version comment
4 min read

Step-by-step guide

Install/Upgrade Symmetry Client

If this is a brand new computer you will need a FASS IT technician available to log in with a Symmetry admin account the first time the client is launched after installing.

If this is an upgrade, skip to step 4.

Symmetry clients must be on the private network (172.x.x.x).

Screenshots may include older version numbers, but the steps are the same.


  1. If this is an upgrade and not a brand new install, skip to step 4.

  2. Install .net Framework 3.5 (if not installed) and verify your client is running Windows 10 or later.

  3. .Find your client serial number from \\files\uodps\Temp\AMAG\Licenses - Assigned.xlsx (password is 'amag')

    1. If your computer name has changed please notify FASS IT so we can update the spreadsheet.

  4. Copy\\files\uodps\Temp\AMAG\V9.4\V9.4 Platform\Symmetry 9.4.51.42301.iso to your local computer (do no use any other versions that may be available).

    1. If this is an upgrade you will need to make 2 changes to your computer before running the installer.

    2. Open "C:\ProgramData\Security Management System\multimax.ini" and change the following lines from "uopd-amagserv2" to the ones below.
      ServerName=fass-amag-app01
      DatabaseInstance=fass-amag-db


    3. Open the registry editor and navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Group4\Multimax\multiMAX and change the following keys from "uopd-amagserv2" to the ones below.
      ServerName=fass-amag-app01
      DatabaseInstance=fass-amag-db

  5. Mount the ISO on your workstation, the install folder should open automatically.

  6. Run Setup.exe as Administrator with admin credentials. If you do not have admin credentials on your workstation contact your IT support.


  7. Click Next.


  8. Check Symmetry and click Next.


  9. Click Install and wait for the installer to complete it's steps. If you are prompted for database administrator credentials during the install please contact FASS IT so we can temporarily add your account to the database permissions during install.

  10. Click Next. If this is an upgrade skip to step 15.


  11. Check the box to accept the terms and click Next.


  12. Copy and paste your serial number into the boxes and click Next.


  13. Verify the server name is "fass-amag-db" and click Next. (The screenshot has the old server name in it)


  14. Select Typical and click Next.


  15. Click Next (If this fails or you get an error message you can ignore it).


  16. Select the radio button for Use Named Account, fill in the fields, and click Next (password is on Pass tab "\\files\uodps\Temp\AMAG\Licenses\AMAG9 License Keys - Assigned.xlsx", password is 'amag').


  17. Click Install and wait for it to finish.



  18. Click Finish.


  19. Additional components will install (if needed) and the dialog screen will disappear when finished.


  20. Reboot the client workstation.

  21. Launch the client by clicking the icon on your desktop (or Start Menu).


  22. The License Activation screen may appear, select Activate your license over the Internet and click OK (the server does the activation on behalf of the client).


  23. If your account is set up for SSO (Single Sign-On) you should be presented with the default client screen.


  24. Click on the circle in the upper left and select About. Your program and database versions should match and read "9.3.65".
  25. Click on the Maintenance tab → Client Preferences and change Selection List Rows Limit to 9999 if it's not already set to that.

Symmetry (AMAG) - EMU Card Office clients additional steps