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  1. Open Firefox.  Click the 3 lines in the upper right-hand corner of the screen and choose Options.  


  2. Click Privacy & Security.  


  3. Scroll down until you see the section for Cookies and Site Data.  Click the Clear Data... button.


  4. Choose All time from the drop-down menu.  Check the 3 boxes and click Clear data.  Wait patiently for a minute or to until the Clear browsing data window closes.  Try logging into AiM again.


  5. Click the Clear Now button.  Wait patiently for a minute or to until the Clear data window closes.  Try logging into AiM again.




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