Return Label Requests for UPS

Owned by
Sara Yilmaz
Apr 08, 2022
1 min read

This article outlines the process to create return labels for UPS packages

FASS Agent Step-by-step guide


Return labels cannot be processed through Neopost.

  1. Go to the UPS website directly to create it. 
  2. Sign in using the Mail Services account (refer to Mail Services Coordinator for the password)
    1. username: uomailing

  3. Go to create a shipment.

  4. Choose an account: 945769 Mailing Services

  5. Drop down the “Ship From” section. You will enter a new address here (the address of the person the box is being shipped from).

  6. In the Ship To section, you can check the drop down to see if that address is already there. If not, you will need to create a new one.

  7. Package Information: Enter the weight and dimensions of the package.

  8. In Reference #1, you will enter the index provided.

  9. In Shipping Service, select “I’ll drop off my shipment or include it in another pickup.” Make the estimated ship date the date the requestor gave you.

  10. Choose the lowest cost rate (unless the requestor asked for quicker delivery).

  11. In Payment section, select “Bill My Account.”

  12. At the bottom, select “Pay and Get Label”

  13. Once the label is complete a pop up will appear. It will either ask you to save as a pdf or print. Select what you need in order to provide it to the customer. Most likely it will be a pdf that you email to them. Save the pdf and title it with the sender name.