Teams Phone Coordinator Duties

Owned by Sara Yilmaz
Last updated: Jul 03, 2023Version comment

The Administrative Coordinator is the phone coordinator for FASS. This involves ordering or canceling Teams phone numbers for FASS employees, requesting moves, and conducting an annual phone audit to ensure all phone lines are correctly assigned.

FASS Agent Step-by-step guide

Phone coordination (Telecom) requests will come in different ways:

Telecom requests

What to do

New FASS employee. You will be included as a participant on the ticket or a subtask ticket will be assigned to you.
  1. Confirm with supervisor if Teams phone number is needed: get index, if an existing number needs to be transferred or a new number is needed, and what headset/microphone is needed.
    1. See recommended headsets: https://service.uoregon.edu/TDClient/2030/Portal/KB/ArticleDet?ID=120616
  2. Create a Telecom ticket through the UO Service Portal
Annual Telecom audit. 
  1. The Financial Manager will reach out to you annually with a list of all active FASS telecom accounts
  2. Confirm all accounts are actively being used and compile a list of all inactive accounts. Send request to Telecom once moratorium is lifted to cancel payment.