PDFs do not open correctly

Owned by Former user (Deleted)
Last updated: Jan 30, 2020 by Pedro Perez PerezVersion comment
2 min read

Issue

PDF files are opening in Edge or Chrome or not at all.

Step-by-step guide

Choose a default program

  1. Locate a PDF file that you are having trouble with.
  2. Right click the PDF file that you wish to open. 
  3. Choose "Open with" (1 in the screenshot below)
  4. Choose "Choose another app" (2 in the screenshot below)
  5. Locate "Adobe Acrobat DC" in the list of programs (1 in the screenshot below)
  6. Check the box next to "Always use this app to open .pdf files" (2 in the screenshot below)
  7. Click OK (3 in the screenshot below)

The PDF file should open in Adobe Acrobat Reader for this instance and in the future. 


 

PDFs do not open correctly because a missing font message pop up. 


Issue

When opening a file an error message is displayed 


This is a known issue that as today (1/30/20) we don't have a solution. User can see the file using using Edge, Blue Beam and Chrome without any problem. User can't print correctly using Edge and Blue Beam (print is cut)

The work around is to open the file with Chrome. Nathan Chaffee in Design tested this. He was able to open and print a pdf document of several pages. 




This behavior is generally controlled by a policy that is applied to your computer by FASS IT. If this issue persists, please submit a support ticket at fassit@uoregon.eduRelated articles